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Refund and Returns Policy – Taj Jacket Maker
At Taj Jacket Maker, we take pride in crafting high-quality, custom leather jackets, handmade leather products, and personalized accessories, including belts, bags, and wallets. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your options and how we can assist you.
Why Choose Taj Jacket Maker?
Unlike many competitors, we prioritize customer satisfaction and craftsmanship. While others may have rigid policies, we offer a fair and transparent refund and return policy designed to ensure your confidence in every purchase.
Returns and Exchanges
We understand that ordering custom leather products online requires precision, and we are here to help if any issue arises. Please review our return and exchange guidelines:
Custom-Made & Personalized Items: Due to the unique and customized nature of our products, we do not accept returns or refunds on custom orders unless they arrive defective or incorrect due to our error.
Standard Products: If you have purchased a non-customized item and wish to return it, you may do so within 14 days of delivery, provided it is unused, unworn, and in its original packaging.
Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect due to our mistake, please contact us within 7 days of receiving your item with photos of the issue, and we will gladly provide a replacement or refund.
Competitive Advantage: Unlike many competitors who do not offer flexibility, we provide personalized assistance to resolve any issues with your purchase efficiently.
Refund Policy
Our refund policy ensures transparency and fairness:
Approved refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
Refunds will be issued through the original payment method used for purchase.
Shipping costs are non-refundable unless the return is due to our mistake or a defective product.
We offer responsive customer service, ensuring that refunds and returns are handled smoothly and without unnecessary delays.
Cancellation Policy
Orders can only be canceled within 24 hours of purchase. After this period, work begins on crafting your custom leather item, making cancellation impossible.
How to Initiate a Return or Exchange?
Contact Us: Email our support team at [your email] with your order number, issue details, and supporting photos.
Approval Process: Our team will review your request and provide return instructions if eligible.
Ship the Item Back: Once approved, ship the product to our designated return address.
Processing Your Request: After receiving and inspecting the item, we will process your refund or replacement.
Important Notes
Custom sizing or monogrammed items cannot be returned or exchanged due to their personalized nature.
Returns must be shipped back using a trackable shipping service to avoid loss in transit.
We are not responsible for lost or stolen packages during the return process.
Unlike many competitors, we prioritize customer care and provide dedicated support throughout the return process.
Need Help?
For any questions regarding your return, refund, or exchange, feel free to reach out to our customer support team at contact@tajjacketmaker.com We are here to assist you and ensure a smooth shopping experience.
At Taj Jacket Maker, we don’t just sell custom leather jackets and handmade leather products—we build trust and long-lasting relationships with our valued customers. Shop with confidence, knowing you are backed by a fair and customer-friendly policy!
