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Shopping Information
How much are the delivery charges for orders from TAJ Jacket Maker?
Delivery charges depend on your shipping address and the product weight. We offer free standard shipping within the USA on all orders over $100. For international orders or express delivery, rates are calculated at checkout.
How long will my custom order take to be delivered?
Customized products usually take 10-15 business days to craft and deliver within the USA. You’ll receive updates and tracking once your order ships.
What happens after I place my order?
Once your order is placed, you’ll get a confirmation email. Our team will review your customization instructions and start production. You’ll be notified when your product is ready and shipped with a tracking link.
Will I receive an invoice for my order?
Yes, a digital invoice is automatically sent to your email after your order is confirmed. You can also download it anytime from your account dashboard.
What should I do if I receive a damaged or wrong item?
We’re sorry if that happens! Please contact our support within 48 hours with photos of the issue. We will arrange a replacement or refund as per our return policy.
Payment Infomation
When is the payment taken from my bank account?
Your payment is processed immediately when you complete your order. You’ll receive a confirmation email once the transaction is successful.
What payment methods are accepted?
We accept PayPal, Stripe (Credit/Debit Cards), and other secure online payments. All transactions are encrypted for your safety.
Is it safe to use my card on your website?
Absolutely. We use industry-standard SSL encryption and secure gateways like PayPal and Stripe to ensure your payment information is protected.
Can I pay in installments or partial payments?
Currently, we accept full payments only at the time of checkout. However, we’re working on adding installment options in the future.
What is a Wishlist, and how does it help me?
The Wishlist lets you save your favorite custom items to order later. It’s useful if you’re still deciding or want to share your picks with friends or family before purchasing.
